Customer Response Templates for your Ecommerce Business

Customer Message with no Order Number

Customer Response- Pricing Inquiry

Customer Message regarding FBA shipped item- AMAZON

Customer Inquiry- Order Cancellation Prior to being shipped

Customer Inquiry- "Guaranteed Delivery"

Cease and Desist Response Template Customer/Brand Response

Customer response Seller Fulfilled/Seller Shipped item wanting canceled but already shipped Customer response for merchant fulfilled item requesting to cancel but already shipped:

What do I say when a customer says to ship to an alternative address?

Customer response template when they ask when their item will arrive-Seller Shipped orders.

Customer response when they ask why something was shipped in it's own box

Customer response when you accidentally send an incorrect Quantity:

How to respond when the customer says that the package has arrived but there is no item with in the package.

Response when customer cannot print return label- AMAZON

Customer Correspondence- A to Z Claim -AMAZON

USPS Case Has been Opened- Pandemic Response Template

USPS Tracking included- Pandemic Response

USPS In Transit Not Delivered- Pandemic Response Template